Privacy Policy

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At Trusted Trips, we are committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible way. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Trusted Trips operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Trusted Trips Ltd is an independent, UK-based travel planning service providing personalised travel itineraries and planning support.

Trusted Trips Ltd (Company Number: 16962033)
Registered address: Flat 45 Rufus Court, Foundry Lane, Leeds, LS14 6NA, United Kingdom

Trusted Trips Ltd is the data controller responsible for your personal data under UK GDPR.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: lucyhoskins@trustedtrips.com

We may collect the following personal information:

• Name
• Email address
• Payment confirmation details (such as transaction reference numbers and payment status) 
• Travel preferences and details you choose to share
• Any information submitted via enquiry or contact forms
• Anonymous technical and usage data collected via analytics tools (such as IP address, browser type, and pages visited)
   

We do not store or process card or payment details directly.

We use your personal data to:

• Respond to enquiries
• Provide personalised travel planning and itinerary services
• Arrange payment for our planning services via third-party payment providers
• Communicate with you regarding your booking or enquiry
• Maintain internal records and accounts
• Improve our website and services
   

We do not sell, rent, or trade your personal data to third parties.

Under UK GDPR, we process personal data using the following lawful bases:

• Consent – where you have given clear permission (e.g. enquiries, cookies)
• Contract – where processing is necessary to provide paid planning services
• Legitimate interests – to operate and improve our business

We use these lawful bases as follows:

• Enquiry and planning-related data is processed under legitimate interests to respond to requests and provide our services.
• Where you purchase planning services, processing is necessary for the performance of a contract.
• Where required, such as for marketing communications and non-essential cookies, we rely on your consent, which can be withdrawn at any time.
   

Payments for Trusted Trips services are processed securely through third-party payment providers.

Please note:

• Payment providers handle all payment information securely
• We only receive confirmation that payment has been completed

Payments are processed by third-party payment providers such as Square.
Trusted Trips does not collect or store card details. Square acts as the data controller for payment card information and processes this data in accordance with its own privacy policy.
 

Payment providers have their own privacy policies, which we encourage you to review.

We may contact you by email regarding our services where you have requested information or where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We do not sell, rent, or share personal data with third parties for marketing purposes.
 

Trusted Trips provides recommendations and booking links for flights, accommodation, and activities. All travel bookings are made directly with third-party providers.

Please note:

• We do not act as a tour operator
• We do not sell or book travel services
• We are not responsible for third-party booking services or their privacy practices
   

Trusted Trips uses Google Analytics, which is used on this website, to help us understand how visitors interact with our site and to improve our services.

Google Analytics collects anonymous information such as:

• Pages visited
• Time spent on the website
• Traffic sources
• General location data (non-identifiable)
   

Analytics cookies are only used with your consent, which can be managed via our cookie banner or settings. Google Analytics is only activated where you have provided consent via our cookie banner.
 

Our website uses cookies to:

• Ensure core website functionality
• Analyse website performance
• Improve user experience
   

Cookie categories may include:

• Strictly necessary cookies
• Analytical/performance cookies (with consent)
• Functionality cookies (with consent)
   

You can manage or withdraw your cookie preferences at any time.

We take reasonable steps to protect your personal data, including:

• Secure devices and password-protected systems
• Limited access to personal information
• Retention of data only where necessary, in accordance with our data retention practices outlined below.
   

We do not store payment card details.

We retain personal data only for as long as necessary to:

• Provide our services
• Maintain accounting and legal records
• Respond to follow-up enquiries
   

Enquiry data is typically retained for up to 24 months unless further services are provided.

Where planning services are provided, relevant records may be retained for up to 6 years to meet legal, contractual, and accounting obligations.

You may request deletion of your personal data at any time, subject to legal obligations. Trusted Trips does not retain any payment card information, which is handled entirely by third-party payment providers. 

Trusted Trips does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals. 

Some data collected via Google Analytics or payment providers may be processed outside the UK. Where this occurs, appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

Trusted Trips does not knowingly collect or process personal data from children. Our website and services are intended for adults only.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
   

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

The Information Commissioner’s Office (ICO) is the UK supervisory authority for data protection matters. More information can be found at www.ico.org.uk. 

 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date and, where appropriate, notified to users by email or website notice. 

Last updated: 15th December 2025