Privacy Policy

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At Trusted Trips, we are committed to protecting your privacy and handling your personal data in a transparent, secure, and responsible way. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Trusted Trips operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Trusted Trips is an independent, UK-based travel planning service providing personalised travel itineraries and planning support.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Email: lucyhoskins@trustedtrips.com

We may collect the following personal information:

• Name
• Email address
• Payment confirmation details (such as transaction reference numbers)
• Travel preferences and details you choose to share
• Any information submitted via enquiry or contact forms
   

We do not store or process card or payment details directly.

We use your personal data to:

• Respond to enquiries
• Provide personalised travel planning and itinerary services
• Process payments for our planning services
• Communicate with you regarding your booking or enquiry
• Maintain internal records and accounts
• Improve our website and services
   

We do not sell, rent, or trade your personal data to third parties.

Under UK GDPR, we process personal data using the following lawful bases:

• Consent – where you have given clear permission (e.g. enquiries, cookies)
• Contract – where processing is necessary to provide paid planning services
• Legitimate interests – to operate and improve our business
   

Payments for Trusted Trips services are processed securely through third-party payment providers.

Please note:

• Trusted Trips does not store card details
• Payment providers handle all payment information securely
• We only receive confirmation that payment has been completed
   

Payment providers have their own privacy policies, which we encourage you to review.

Trusted Trips provides recommendations and booking links for flights, accommodation, and activities. All travel bookings are made directly with third-party providers.

Please note:

• We do not act as a tour operator
• We do not sell or book travel services
• We are not responsible for third-party booking services or their privacy practices
   

Trusted Trips uses Google Analytics, which is live on this website, to help us understand how visitors interact with our site and to improve our services.

Google Analytics collects anonymous information such as:

• Pages visited
• Time spent on the website
• Traffic sources
• General location data (non-identifiable)
   

Analytics cookies are only used with your consent, which can be managed via our cookie banner or settings.

Our website uses cookies to:

• Ensure core website functionality
• Analyse website performance
• Improve user experience
   

Cookie categories may include:

• Strictly necessary cookies
• Analytical/performance cookies (with consent)
• Functionality cookies (with consent)
   

You can manage or withdraw your cookie preferences at any time.

We take reasonable steps to protect your personal data, including:

• Secure devices and password-protected systems
• Limited access to personal information
• Retention of data only where necessary
   

We do not store payment card details.

We retain personal data only for as long as necessary to:

• Provide our services
• Maintain accounting and legal records
• Respond to follow-up enquiries
   

You may request deletion of your personal data at any time, subject to legal obligations.

Some data collected via Google Analytics or payment providers may be processed outside the UK. Where this occurs, appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

Trusted Trips does not knowingly collect or process personal data from children. Our website and services are intended for adults only.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
   

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: 15th December 2025